Villento Casino Privacy Desk: Data Use, Cookies and Security

Personal Information We Collect

We use personal data to provide and improve our service in Canada. This includes keeping accounts running smoothly, supporting registration, handling requests, and maintaining the practical parts of the website that players use every day.

Personal data may include contact and account details such as email address, first and last name, phone number, and usage data collected during normal use of the service. We may also receive information that your browser or device sends automatically.

Usage data helps us understand how the website performs and how its features are used. This may include IP address, browser type and version, pages visited, visit date and time, time spent on pages, unique device identifiers, and other diagnostic details.

When the service is accessed on a mobile device, we may also collect device-specific details. These can include the mobile device type, unique ID, mobile operating system, mobile browser type, and similar technical signals needed for analysis and support.

We may use this information to maintain the service, manage your account, contact you about updates, and improve products, services, marketing, and the overall user experience. Where relevant, data may also be used to meet contractual obligations and respond to requests efficiently.

Access, Correction and Deletion Rights

You can request access to, correction of, or deletion of the personal information we hold. If you have an account, some information may also be updated, amended, or removed directly through your account settings.

We retain personal data only for as long as necessary for the purposes described in our privacy terms. In practice, this means keeping information for service delivery, legal compliance, dispute resolution, policy enforcement, and related operational needs.

Usage data is generally kept for a shorter period, although it may be retained longer when needed for security, functionality, or legal reasons. This approach helps us balance operational needs with data minimization rather than storing information without a clear purpose.

If you ask us to delete your information, we will assist where possible. Some records may still need to be retained where a legal obligation or other lawful basis applies, including matters related to compliance, security, or unresolved issues.

Our service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13, and we take steps to remove that data if it comes to our attention.

Cookies and Tracking Technology

Cookies and similar tracking tools support core website functions. We use them to keep the service available, remember preferences, recognise cookie acceptance, analyse activity, and support security across the website in Canada.

Cookies are small files placed on a computer, mobile device, or other device. They do not usually identify a person on their own, although information from cookies may be linked with personal information already associated with your account or website activity.

We use both session and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your computer or mobile device after you go offline.

Necessary or essential cookies are used to deliver requested services and enable important website features. They also help authenticate users and reduce fraudulent use of user accounts, which is why some functions cannot work properly without them.

Functionality cookies remember choices such as login details or language preference. Their purpose is to provide a more personal experience and reduce the need to re-enter settings each time you return.

We may also use web beacons, tags, and scripts to collect and track information. These tools help us analyse performance, measure engagement, monitor system integrity, and improve how the service works over time.

If you prefer to avoid cookies, you can disable them in your browser and delete saved cookies linked to the website. Some features may then work less reliably, and certain parts of the service may become limited or unavailable.

How Villento Shares Personal Data

We may share personal information with service providers that help us operate, analyse, and support the service. We may also share data with affiliates, business partners, or others where necessary for promotions, support, or other agreed purposes.

In some circumstances, information may be transferred as part of a merger, acquisition, financing, restructuring, or asset sale. If personal data becomes subject to a different privacy framework in that context, notice will be provided before the change takes effect.

Your information may be processed at operating offices or in other locations where the parties involved in processing are based. This means data may be transferred outside your province, territory, or country, where privacy laws may differ from those in your jurisdiction.

We take steps reasonably necessary to ensure personal data is handled securely and in line with our privacy commitments. Even so, no internet transmission or electronic storage method is 100% secure, so absolute security cannot be guaranteed.

We may also disclose personal data where required by law or in response to valid requests from public authorities. Similar disclosure may occur to comply with legal obligations, protect rights or property, investigate misuse, or help protect users and the public.

Our privacy terms may change over time, and updates become effective when posted. If a change is significant, we may also provide notice by email or through a clear service notice so you can review the revised terms.

Villento Privacy and Cookie Controls

• Account information supports registered features and customer support requests.
• Cookie settings can be changed in your browser at any time.
• Deletion requests are supported, subject to legal and security obligations.
• Cross-border processing may occur where service operations require it.

For a clearer understanding of how data, cookies, and account controls work at Villento, it helps to review the privacy and cookie terms together.